Tell us your goal. We speak your Solution.

At TELLARIO, we drive customer retention in B2B SaaS by empowering customer success teams with proven strategies. Through success stories that showcase your achievements, we offer a personalized, boutique approach grounded in hands-on experience.

Empowering Your Success Through Tailored Solutions

We offer a range of expert solutions to help your businesses build stronger customer relationships, optimize processes, and enhance team performance.

Crafting Customer Loyalty and Retention Strategies

Develop comprehensive strategies to enhance customer retention and loyalty, drive B2B product adoption, and optimize product positioning and success metrics.

Customer Onboarding

Minimize time-to-value with effective onboarding processes, from sales handoff to successful go-live stage.

Empowering Customer Success Teams

Equip your customer success teams with advanced strategies to ensure efficient and effective operations, enabling them to deliver exceptional value to your clients.

Enhancing Brand Through Success Stories

Create compelling customer success stories that resonate with your target audience, strengthening your marketing messaging and elevating your brand positioning.

Health Scoring

Implement robust customer health scoring systems to monitor and enhance customer engagement with your B2B SaaS product.

Customer Success Hiring

Attract and hire the best talent for your business, from job description creation to making offers to top candidates.

Why Us?

10+ years

Decade-long success in customer success

100% focus on your sucess

Expertise in early-stage and fast-growing B2B SaaS

1-1 approach

One-on-one focus on your unique needs

Your Customer Success Playbook

New Book Release: “Customer Success Playbook: Your Practical Guide to Winning Customer Loyalty in B2B SaaS”, by Evgenia Mkrtychian.

Key benefits for the reader

Unlock the power of CS in the SaaS industry for enhanced growth of your organization
Adopt a forward-thinking CS stance that prioritizes comprehension, alignment with product offerings, and measurable outcomes
Gain from authentic case studies and actionable strategies that foster long-lasting relationships
Delve into a people-first strategy to overcome the unique obstacles CS teams face in delivering standout customer service

Available now on Amazon.

“In today’s competitive landscape, heavily influenced by technology, it’s crucial to remember that businesses are driven by people, decisions are made by individuals, and relationships are built on human interactions.”

Evgenia Mkrtychiam

CEO, TELLARIO